If you are ready to use the Texting platform, check to see if it is available on the navigation pane.

If the Texting section is not available, contact your Client Success Manager or submit a support ticket to request it be turned on.

Once the Texting platform has been turned on, Permissions Managers can assign Texting permissions for any existing agent(s). 

For information on user roles and permissions for texting agents, review the User Roles & Permissions article.