User Guide

Chatbot: Getting Started
Congratulations on subscribing to Ocelot’s student engagement platform! We are excited for you to get started. Below is an overview of how our content ...
Thu, 10 Nov, 2022 at 2:06 PM
Navigating the Admin: Analytics Page
After logging in to the admin system, select Chatbot from the navigation pane on the left-hand side of the page. Then, select Analytics from the pu...
Mon, 18 Jul, 2022 at 1:09 PM
Navigating the Admin: Transcripts & Interactions
After logging in to the admin system, select Chatbot from the navigation pane on the left-hand side of the page. Then, select Transcripts from the pu...
Thu, 6 Oct, 2022 at 2:38 PM
Navigating the Admin: Knowledge base
Knowledge base The Knowledge base is the chatbot’s brain where the AI works to provide responses to user questions. The Knowledge base has 5 sub-se...
Wed, 23 Nov, 2022 at 12:49 PM
Navigating the Admin: Look & Feel Page
The Look & Feel page allows those with Administrator-level access to configure chatbot interface settings globally and on a per-campus/office bas...
Tue, 26 Jul, 2022 at 7:33 AM
Look & Feel: URL Matching
In order for page-based statistics, office-specific Look & Feel settings, and office-specific Behavior Settings to take effect, you will need to ad...
Thu, 25 Aug, 2022 at 8:34 AM
Navigating the Admin: Behavior Settings
The Behavior Settings page works similarly to the Look & Feel page, allowing those with Administrator-level access to configure chatbot behavior se...
Tue, 26 Jul, 2022 at 8:00 AM
Behavior Settings: Inquiry Form
The Inquiry Form tool delivers the ability for clients to collect information about users interacting with their chatbot in order to capture more ...
Fri, 23 Sep, 2022 at 9:55 AM
Navigating the Admin: Spiders
As part of the Chatbot set-up process, Ocelot takes the main office homepages purchased in your contract and analyzes your entire website to ensure all...
Mon, 1 Aug, 2022 at 9:08 AM
Setting Up Chatbot Variables
What are variables? Variables are common terms and URLs used in question responses so the knowledge base is customized to speak your language out...
Thu, 8 Dec, 2022 at 1:18 PM