User Guide

Chatbot: Getting Started
We are excited for you to get started with implementing your chatbot!  The steps below will have your bot live on your website before you know ...
Tue, 21 Mar, 2023 at 12:44 PM
Chatbot Training
Chatbot training can be completed in just 1 hour through a combination of the articles and videos below. Watch Video Training Sessions  All us...
Wed, 22 Feb, 2023 at 11:59 AM
Navigating the Admin: Analytics Page
The analytics dashboard shows high-level statistics that provide an overview of your chatbot usage and highlights top topics and trends. Analyt...
Tue, 7 Feb, 2023 at 5:07 AM
Navigating the Admin: Transcripts & Interactions
Transcripts and interactions allow you to review each conversation and interaction that happens in the chatbot. You can review the transcripts and in...
Thu, 9 Mar, 2023 at 10:55 AM
Navigating the Admin: Knowledge base
Knowledge base The Knowledge base is the chatbot’s brain where the AI works to provide responses to user questions. The Knowledge base has 5 sub-se...
Fri, 24 Feb, 2023 at 10:42 AM
Navigating the Admin: Look & Feel Page
The Look & Feel page allows those with Administrator-level access to configure chatbot interface settings globally and on a per-campus/office bas...
Thu, 2 Feb, 2023 at 5:19 PM
Look & Feel: URL Matching
In order for page-based statistics, office-specific Look & Feel settings, and office-specific Behavior Settings to take effect, you will need to ad...
Thu, 2 Feb, 2023 at 11:03 AM
Navigating the Admin: Behavior Settings
The Behavior Settings page works similarly to the Look & Feel page, allowing those with Administrator-level access to configure chatbot behavior se...
Tue, 26 Jul, 2022 at 8:00 AM
Behavior Settings: Inquiry Form
The Inquiry Form tool delivers the ability for clients to collect information about users interacting with their chatbot in order to capture more ...
Tue, 21 Mar, 2023 at 1:20 PM
Navigating the Admin: Spiders
What is a Spider? As part of the Chatbot set-up process, Ocelot analyzes your entire website to ensure that your existing pages with applicable con...
Wed, 18 Jan, 2023 at 4:11 PM