What is ServiceNow?
ServiceNow is a SaaS solution that specializes in digital workflows to connect people, information, functions, and systems across an organization. Schools often use this product as a knowledge base management tool to curate policies, procedures, and help guides.
How does Ocelot - ServiceNow Connector Work?
Ocelot’s ServiceNow connector allows the virtual assistant to include a school’s ServiceNow knowledge base in its search.
When a student asks the virtual assistant a question, the virtual assistant searches its General Library and Custom Questions to return the highest relevant answers to the student. With the ServiceNow connector, the virtual assistant also searches the school’s ServiceNow knowledge base and returns links to relevant answers based on keyword matches. These links will appear in the links button on the virtual assistant explore bar.
The Ocelot ServiceNow link query connector enhances response in virtual assistant conversations with query links with search results from the client's ServiceNow to query for public documents. Returned links are hardcoded to point to the user's default, school-themed "Service Portal" with the URL path `/sp`.
This connector is useful to schools that have curated information such as school policies, procedures, and help guides in ServiceNow and want to surface this information to virtual assistant end users.
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