User Guide

Two-Way Texting Product Overview
Ocelot’s Two-Way Texting tool utilizes both 1:1 texting and campaigns that fully integrate into the platform and works alongside the chatbot.  Camp...
Wed, 14 Jun, 2023 at 12:29 PM
Texting: Getting Started
We are excited you are using the Ocelot Texting platform! Follow this checklist and guide to ensure a smooth and effective process. You’ll be texting your...
Mon, 5 Jun, 2023 at 11:15 AM
Creating Campaign Contact Lists
The first step to creating a campaign is to create a contact list. To automate the contact list, review the SFTP for Contact Upload article. ...
Wed, 31 May, 2023 at 12:09 PM
Formatting Phone Numbers for Contact Lists/1:1 Texts
The contact list upload feature includes a phone number validation process to ensure most phone number formatting is accepted.  The validation proc...
Wed, 31 May, 2023 at 2:24 PM
Creating a Campaign
Getting Started Prior to creating a campaign, review the Creating Campaign Contact Lists article. A contact list will need to be created before the...
Mon, 18 Sep, 2023 at 7:37 AM
Creating a Yes/No Campaign
Yes/no campaigns allow you to send a campaign designed to instigate a quick yes/no response from the student with an automatic response based on t...
Mon, 18 Sep, 2023 at 7:45 AM
Merging Information from a Contact List within a Campaign
Information uploaded into a contact list can be used as merge fields within a text message campaign. When creating a contact list, each column is a...
Wed, 14 Jun, 2023 at 6:29 AM
Utilizing Reusable Numbers
This section of the user guide is focused on setting up and maintaining reusable phone numbers. To help you navigate the article we have broken it do...
Mon, 18 Sep, 2023 at 7:33 AM
Stacked Campaigns
This section of the user guide focuses on creating stacked campaigns.  To help you navigate this article, we have broken it down into two sections: T...
Fri, 12 May, 2023 at 8:52 AM
Managing Active Campaigns
This section of the user guide is focused on monitoring an active campaign. To help you navigate the article we have broken it down into the followin...
Fri, 19 May, 2023 at 12:13 PM