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This section of the user guide is focused on setting up the Blackboard Integration. To help you navigate the article we have broken it down into the following sections:


What is the Blackboard Integration?

The Blackboard integration allows you to automatically import three pre-configured contact lists: inactive users, absent students, and academic lapsed, to be used in texting campaigns. These texting campaigns can be used to communicate with these groups of students. 


Who has access to the Blackboard Integration?

The Blackboard integration feature is available to individuals with the following permissions: 


Administrative

Standard

Limited

View Other Offices

Set up integration
Use pre-configured contact lists



For more information on user permissions, review the User Roles & Permissions article.


How do I set up the Blackboard Integration?

Complete the sales process


To initiate the sales process you can complete the steps below, or contact your CSM or sales representative you already have a relationship with.

  1. In the Ocelot Admin Portal, under Integrations, select Applications.
    1. On the Blackboard card, select Contact Sales.
    2. Complete the Contact Form and complete the sales process. Once complete. the Blackboard integration will be enabled.


Configure the Blackboard integration

  1. On the Integrations page, on the Blackboard card, select Enable. 
  2. In Blackboard, Register a REST Integration in Blackboard Learn

    Note: You will copy and paste the Application ID from the Ocelot Blackboard Configuration page when setting up the application.

  3. On the Ocelot Blackboard configuration page, enter the Blackboard Base URL.
  4. Select Save and then Authorize. When you select Authorize, you will be directed to Blackboard, where you will need to log in with your Rest Integration User and then you will be returned to the Ocelot Admin. 
  5. Select Test Connection. You should receive a"Connection is stable" message.
  6. Select Sync Now. You should receive a "Contacts synced successfully" message. This may take a few minutes for the process to run.
  7. Select View Contact Lists.
  8. Another tab will appear, with the Contact Lists page, pre-filtered to the Blackboard contact lists.


How do I use the Blackboard contact lists within a campaign?

When creating a campaign, you can search for these contact lists by typing Blackboard and selecting the appropriate contact list.

  • Blackboard: Academic Lapses: Students with a grade lower than 70%.
  • Blackboard: Inactive Users: Students who have not accessed Blackboard in the last 2 weeks.
  • Blackboard: Absent Students: Students absent from classes in the last 2 weeks.

NOTE: Contact lists will be synced weekly. The date and time are indicated on the Blackboard configuration page.