Ocelot Support

Congratulations on utilizing the Ocelot Live Chat platform! Follow this checklist and guide to ensure a smooth and effective process. You’ll be chatting with your student community before you know it.

Watch the Live Chat User Videos for a complete walkthrough on how to use the Live Assistant (Live Chat) platform.

We also provide Ocelot Live Training Webinars designed to engage, empower, and support both new and existing users.

Navigating the Admin

• Live Chat Transcripts 

• Live Chat Analytics 

• Navigating the Who’s Online Page

• Contract Limits for Live Chat

Getting Started as a Live Chat Agent

• Live Chat Agent: Getting Started

• Turning your Chat Status to Available

• Engaging in Live Chat Conversations

Chatting with your community

• Canned Responses

• Integrating Zoom for Live Chat

Have questions, check out the Ocelot Support article for more information.