This section of the user guide is focused on the live chat sections of the Contract Limits page. To help you navigate the article we have broken it down into the following sections:



What are Live Chat Contract Limits?


The Live Chat Contract Limits page tracks the number of licensed agents compared to what is in your contract.



Who has access to the Live Chat Contract Limits page?


The Live Chat Contract Limits page is available to individuals with the following permissions: 


Administrative

Standard

Limited

View Other Offices

Contract Limits


For more information on user permissions, review the User Roles & Permissions article.


How do I access the Live Chat Contract Limits page?


On the navigation page, under Quotas & Account, select Contract Limits.


The two sections to the left are related to Live Chat. 

  • Live Chat 

    • This chart shows how many Live Chat agent licenses are used and how many remain.

  • Licensed Agent by Campus/Office

    • The chart below shows how the agents are assigned in two different views.

      To toggle between the two charts, select the dropdown arrow in the top right-hand corner of the chart. 
      • Licensed Agents by Campus/Office - This chart shows how many agents are assigned by office. If you select the dropdown arrow next to the office, a list of all agents assigned to that office and their roles will be displayed.
      • Licensed Agents - This chart displays a list of all agents and their roles.