Live Assistant Who's Online Page

This section of the user guide is focused on the Live Assistant Who's Online page. To help you navigate the article we have broken it down into the following sections:

• What is the Who's Online page?
• Who can access the Who's Online page?
• How do I access the Who's Online page?
  • Global Statistics
  • By Office Statistics

What is the Who's Online page?

On the Who's Online page, you can review how many live agents are currently online or offline along with how many active live conversations are being managed.

Who can access the Who's Online page?

The Who's Online page is available to individuals with the following permissions: 

For more information on user permissions, review the User Roles & Permissions article.

How do I access the Who's Online page?

Under the Live Assistant section, select the Who's Online page.

Global Statistics

The top chart displays the total Agents Online, and Total Agents (online or offline).

The person icon indicates the current number of available live agents.

By Office Statistics

Each office has its own modal to show who is available within each office. 

A live agent or a Live Assistant - Administrator can change the status to Available or Away (or Away to Available) within an individual office instead of campus-wide by selecting the red bolt icon. 

Live Assistant - Standard and Live Assistant - Limited users can not change other live agents' statuses.

Live Assistant - Administrators can set all live agents to Away for an office by selecting the red bolt icon at the top of the office modal.