Chatbot training can be completed in just 1 hour through a combination of the articles and videos below.
- Watch Video Training Sessions
Watch the Chatbot User Videos for a complete walkthrough on how to use the Virtual Assistant (Chatbot) platform. - Attend the live training session
- We provide Ocelot Live Training Webinars designed to engage, empower, and support both new and existing users.
- We provide Ocelot Live Training Webinars designed to engage, empower, and support both new and existing users.
- Review Admin Permissions (as needed): The admin portal is where staff will test, customize, and navigate the product.
- Initial admin users are collected in the set-up forms. Additional user access can be requested through your Permissions Manager
- Once an admin user has been set up by Ocelot. The Permissions Manager can adjust their users permissions as needed.
- Each admin user will have a different level of permissions.
For information on the user permissions, review the User Roles & Permissions article. Permissions Managers, for information on how to adjust user permissions, review the Adjusting User Permission Settings article.
Once training is complete:
- If the chatbot is not yet live on your site and still needs to be implemented, review the Chatbot: Getting Started article.
- If the chatbot has already been implemented and is live on your site, review the Post-Launch: Promote your Service and Post-Launch: Monitoring the Bot articles.