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Ocelot's Compliance Committee conducts regular reviews and updates to ensure that general library content remains current and accurate. To help assist you in providing up-to-date information for your students, below is a list of the chatbot's general library content that has already been updated due to the return to repayment, and information regarding the on-ramp program and the SAVE repayment plan, as well as the content scheduled for future updates.

You can customize general library content with an institution-specific response. Once customized, the question will move to the Custom Questions page of the admin portal. Custom question responses are not reviewed or maintained by Ocelot for accuracy. The client is responsible for reviewing and maintaining the content of their custom question responses. 

For more information on updating content, review the Create New and Edit Existing Questions article.

To help you navigate the updates we have broken it down into the following sections:

Chatbot questions already updated

New loan repayment questions

  • What is the SAVE repayment plan?
  • What is the on-ramp program for student loan repayment?
  • How do I determine which repayment plan I am currently on for my Federal Direct Loans?
  • How do I apply for the SAVE Repayment Plan?

Existing general library chatbot questions

  • What is the Revised Pay as You Earn (REPAYE) Repayment Plan?
  • If I can't pay my loan back right away, what are my options?
  • How does the Coronavirus Disease 2019 (COVID-19) impact my defaulted student loan?
  • What are the conditions under which I may apply for a deferment or forbearance?
  • What if I can't pay back my loans?
  • When does interest start accruing on student loans?
  • What is the interest rate on my Federal Direct Parent PLUS loan?
  • When am I in default on my Federal Direct Loan?
  • What should I do when it's time to repay my loan?
  • How long do I have to make payments on my student loans?
  • What if I do not repay my student loans?
  • How do I prevent a default?
  • How do I request a forbearance or deferment through the Federal Direct Loan Program?
  • What are the current interest rates on student loans?
  • What will the interest rate be on my Federal Direct Subsidized loan once it goes into repayment?
  • What is capitalization on student loans?
  • What is the interest rate on a Federal Direct Student Loan?
  • If I miss a payment, can I still qualify for Public Service Loan Forgiveness (PSLF)?
  • What is an in-school deferment?
  • What is loan default?
  • How do I find out when my loans go into repayment?
  • How are my federal loans impacted by the Coronavirus Disease 2019 (COVID-19)?
  • What can I do if I cannot make my student loan payments due to the Coronavirus Disease 2019 (COVID-19)?
  • I am having trouble making loan payments due to Coronavirus Disease 2019 (COVID-19), will my loan go into default?
  • What are my repayment options?
  • What does deferment mean?
  • When do I begin repayment on my Federal Direct loan?
  • When do I begin repaying my Federal Direct Parent PLUS loan?
  • Will my loans still go into repayment if my grace period ends prior to the expiration of the COVID-19 emergency relief measures?
  • If I made a payment on my student loans prior to the CARES Act, will it be refunded to me?
  • How do I pay back my loans?
  • Do student loans affect my credit?
  • What other types of repayment plans are there?
  • What happens if I default on a loan?
  • If I default on a student loan, how can I fix it?
  • Where do I get a default clearance letter?
  • Do I need to apply for an in-school deferment each year?
  • Do you have any suggestions for what I should be doing now to prepare myself to repay my loans?
  • How long do I have to repay my Federal Direct Parent PLUS Loan?
  • What is an Income Contingent Repayment (ICR) Plan?
  • What is the Graduated Repayment Plan?
  • What is the Extended Repayment Plan?
  • What is an Income Contingent Repayment (ICR) Plan?

Upcoming chatbot questions to be updated

Existing general library chatbot questions

  • What is the Revised Pay as You Earn (REPAYE) Repayment Plan?
  • What is the Pay As You Earn (PAYE) Repayment Plan?