User Guide

Behavior Settings: Inquiry Form
This section of the user guide is focused on setting up the inquiry form. To help you navigate the article we have broken it down into the followi...
Fri, 5 May, 2023 at 2:17 PM
Navigating the Admin: Spiders
What is a Spider? As part of the Chatbot set-up process, Ocelot analyzes your entire website to ensure that your existing pages with applicable con...
Wed, 18 Jan, 2023 at 4:11 PM
Chatbot Variables
This section of the user guide is focused on chatbot variables. To help you navigate the article we have broken it down into the following sections: ...
Wed, 3 May, 2023 at 1:24 PM
Using Variables in your Responses
This section of the user guide is focused on understanding how variables are used in your responses. To help you navigate the article we have broken it...
Tue, 23 May, 2023 at 8:38 AM
Creating Custom Variables
Variables are key terms that are customized to your institution and are used in responses where the information needs to be repeated. The benefit of utili...
Thu, 25 May, 2023 at 7:52 AM
Complete Question Templates
What are Question Templates? Question templates are top questions that will increase your bot’s effectiveness when customized with school-s...
Wed, 24 May, 2023 at 12:22 PM
Question Template Best Practices
Templates come preloaded with suggested text to simplify the customization process.  If you want to use the suggested text, you can complete any missin...
Wed, 24 May, 2023 at 12:10 PM
Test Your Bot
It is important to test each question in the chatbot to better understand how you should update and customize the bot to your institution.  Th...
Wed, 3 May, 2023 at 2:06 PM
Create New and Edit Existing Questions
As you are customizing your bot, you will need to create new or edit existing questions. The first step when determining if you need to create a ...
Wed, 24 May, 2023 at 11:56 AM
Custom Question Best Practices
Each library comes preloaded with hundreds of questions and responses, so your chatbot can start helping users right away. You can also create custom q...
Wed, 29 Mar, 2023 at 7:26 AM