User Guide

Creating Clarifying Questions
This section of the user guide is focused on creating clarifying questions. To help you navigate the article we have broken it down into the following ...
Mon, 1 May, 2023 at 8:40 AM
Adding Clarifying Questions to a Knowledge Base Question
Getting Started Prior to adding clarifying questions to a knowledge base questions, review the Creating Clarifying Questions article for the founda...
Thu, 11 May, 2023 at 6:42 AM
Content Locking
This section of the user guide is focused on locking knowledge base questions. To help you navigate the article we have broken it down into the followi...
Thu, 25 May, 2023 at 7:19 AM
Embedding the Chatbot
Embedding the chatbot is a very easy process. Our embed code uses only one sentence of code to paste onto your webpages.  This section of the us...
Wed, 3 May, 2023 at 2:09 PM
Post-Launch: Promote your Service
Once your chatbot is live on your web pages, get the word out to your community! Want to ensure great product usage? Use the ideas below to become ...
Thu, 25 May, 2023 at 7:57 AM
Post-Launch: Tips for Ongoing Success
Once live, continue to help your chatbot grow with these best practices.  1. Monitor the IDKs Set aside 10-15 minutes per week to monitor the ...
Thu, 19 Jan, 2023 at 9:33 AM
Using Your Multilingual Chatbot
The Ocelot Chatbot currently supports three languages other than English; Spanish, Chinese (Simplified), and Vietnamese. This section of the user...
Wed, 3 May, 2023 at 2:13 PM
Implementation Guidance for Non-Institutions
How are "non-institutions" defined in the Ocelot context? In the Ocelot context, "non-institutions" are defined as any organizatio...
Wed, 5 Apr, 2023 at 11:04 AM