Ocelot's integration with ServiceNow will include:
- Installing a plug-in and activating it
- Setting up a connection URL (e.g.,
The Ocelot ServiceNow link query integration enhances response in Chatbot conversations with Query Links with search results from the client's ServiceNow to query for public documents. Returned links are hardcoded to point to the user's default, school-themed "Service Portal" with the URL path `/sp`.
- Ocelot will need to have granted access to ServiceNow for the school (GetAnswers (Drupal): Chatbot > Edit > Integrations: Service-Now checkbox.
- The school will need to have installed and configured the Service-Now plugin, "Knowledge API" (https://docs.servicenow.com/
bundle/rome-application-) available as a free plugin in the Service-Now Store: https://store.servicenow.com/ development/page/integrate/ inbound-rest/concept/ knowledge-api.html sn_appstore_store.do#!/store/ application/ 19d067c3b7160010dc250bedce11a9 f0/1.0.1?referer=%2Fstore% 2Fsearch%3Flistingtype% 3Dallintegrations% 25253Bancillary_app% 25253Bcertified_apps% 25253Bcontent%25253Bindustry_ solution%25253Boem% 25253Butility%25253Btemplate% 26q%3Dapi&sl=sh
Configuration of our ServiceNow integration is in Client Admin > Integrations > Applications.
- First, click 'Contact Sales' which alerts Ocelot of the interest to use ServiceNow integration.
- Thereafter, Ocelot will enable the ServiceNow integration.
- Next, Click 'Enable' (or Configure if already enabled) and paste the client's Service-Now base URL (ex. https:// . . . .). Click the 'Save' button to complete the setup.