Setting up a reusable phone number FAQs

This section of the user guide is focused on FAQs related to setting up a reusable phone number. To help you navigate the article we have broken it down into the following sections:

• How many provisioned phone numbers do I have for Two-Way Messaging?
• Is there a way to use the same phone number in all my campaigns?
• Do I have to have an active campaign to receive unsolicited messages?
• Can a student still text me back on a reusable phone number after I archive a Campaign?
• Can another school use the same provisioned number?

How many provisioned phone numbers do I have for Two-Way Messaging?

The number of unique contacts targeted and total provisioned numbers can be tracked in the client admin in the Quotas & Account section, select Contract Limits.

Only Administrator users have access to this page. 

The number of provisioned numbers by Campus/Office is determined by the Campus/Office associated with the creation of a campaign or reusable phone number.

Is there a way to use the same phone number in all my campaigns?

Yes, you can use a reusable number. 

To set up a reusable number, review the Reusable Numbers article. 

Do I have to have an active campaign to receive unsolicited messages?

No, you can use the reusable number for unsolicited texts. It does not need to be associated with an active campaign.

Can a student still text me back on a reusable phone number after I archive a Campaign?

Yes, the type of response the student will receive depends on the reusable phone number's unsolicited email settings. 

The response type settings will determine if the student will receive a Virtual Assistant-backed response or if the response will be sent to the associated inbox listed to be responded to by an Agent.

Can another school use the same provisioned number?

Can I transfer a reusable number to another office?

Once a reusable number has been used in any campaign or 1:1 interaction, it cannot be reassigned. However, if the number hasn't been used yet, it can be adjusted and reassigned to another office.