How to add a webhook/capability ID

Connecting a Webhook to a Question

You can link a webhook to a specific question in your virtual assistant to provide real-time, dynamic responses based on external data.

To connect a webhook:

1. Navigate to Virtual Assistant > Knowledge Base in your admin portal.
   
   

2. Open an existing question or create a new one.
   
   Please Note : You can also access this by clicking Edit Response from the Test My Virtual Assistant panel.
   
   

3. In the Webhook Capability ID field, enter the appropriate webhook identifier.
   

4. Select Save to apply your changes.
   
   

Repeat steps 1-4 for SIS webhooks

Once connected, your virtual assistant will automatically call the webhook each time the question is triggered and display the response in real time.