GetAnswers FAQs

GetAnswers FAQs articles

Who owns client custom video content?
The client.  If you would like copies of your client custom videos, submit a support ticket with this request and they will be sent to you...
Tue, 21 Sep, 2021 at 1:23 PM
What type of code does CampusLogic need for videos that will be embedded into their award letter?
CampusLogic needs Responsive Design iFrame embed code for their product.
Tue, 21 Sep, 2021 at 1:23 PM
Why don't we have responsive iFrame code available for playlists?
Playlists aren't a fixed aspect ratio, so they require JavaScript to maintain their shape.
Tue, 21 Sep, 2021 at 1:23 PM
What is the process to create closed captioning for videos?
We use a company called 3Play where we send our files. They use their program to generate. SRT files, which are then used in conjunction with the video...
Tue, 21 Sep, 2021 at 1:23 PM
What type of Spanish dialect does the Spanish translation use?
Translation work focuses on Latin American Spanish. The glossary we use is consistent with that used by the Department of Education.
Tue, 21 Sep, 2021 at 1:24 PM
Why isn’t Instagram an option in the video portal’s “Share This Video” feature? How do you post videos to Instagram?
Instagram currently requires video files to be uploaded via the mobile app only, an option not available through a link-based connection to an externa...
Tue, 21 Sep, 2021 at 1:21 PM
How much do custom video credits cost?
Custom video credits cost $500/video credit or a bundle of 6 credits is $2,500. Custom videos range typically from 1 to 3 credits to make, or more ...
Thu, 28 Apr, 2022 at 3:52 PM
Are videos hosted by a third party service?
Yes, they are hosted by Akamai Technologies through the Kaltura video platform.
Tue, 21 Sep, 2021 at 1:25 PM
What size does the welcome image need to be?
The welcome image needs to be 1024 x 576.
Tue, 21 Sep, 2021 at 1:25 PM
I'm having issues embedding in Wordpress. Do you have any suggestions or tips?
Often the issue is that the user needs permission to access the server to add this code to the functions/PHP page and a lot of our stakeholders do not ...
Wed, 14 Dec, 2022 at 9:31 AM