Turning your Chat Status to Available

This section of the user guide is focused on getting started as a live agent. To help you navigate the article we have broken it down into the following sections:

• How do I turn my chat status to available?
• How do I update my chat status per office?

How do I turn my chat status to available?

Live agent's chat status is defaulted to offline. 

1. To enable your chat status, select your initials icon in the upper right corner of the admin. 
2. Select the Chat Status toggle to Available. The Available status enables live conversation availability for all offices assigned to each user;s profile.
3. Live agents' status will show as Available when the green light displays on initials icon. 
4. Live agents will automatically be set from Available to Away after 60 minutes of inactivity.

For information on adjusting the Live Assistant Timeout setting, review the Navigating the Admin: Behavior Settings article. 

How do I update my chat status per office?

Live agents can control the availability on a per-office basis. Live agents can still be assigned globally Available or Away, forcing them to be online or offline for all offices they are associated with.

1. To set themselves to Available within an individual office instead of campus-wide, under the Live Assistant section, select Who's Online. 
   
   
2. For the office you want to set yourself away from, select the red bolt icon next to the Live Agent's name.
3. Live Assistant - administrator users can set individual agents to Away for an office, as well as set all agents as Away for an office. Select the red bolt icon next to the office name.

Note: It is recommended to only have one admin portal browser/tab open at a time. When finished with your live conversations, set your status to Away or log out. Setting your status to Away or logging out will sync with any concurrently open tabs.

If you close out of the browser or tab without logging out or changing your status to Away, and you have another tab open, your status will remain Active until it times out for inactivity.