Live Chat

The Who’s Online page now allows a user or administrator to control the availability of operators on a per office basis. Previously agents could only be globally “Available” or “Away” if that agent currently had access to more than one office for live chat, forcing them to be online or offline for all offices they are associated with.

An Agent can now select to set themselves to “Available” within an individual office instead of site-wide. Similarly, agents can set themselves as “Away” within an individual office.  

For example:  Agent X has access to both Financial Aid and Admissions for live chat.  They only want to make themselves available for Financial Aid not including Admissions.  This new functionality allows them to do that.