Navigating the Live Chat Transcripts
Click Live Chat.
Note access to Live Chat Transcripts requires special permissions.
Live chat conversations are organized much like bot conversation transcripts.
The opening line, start time, last interaction, and the # of interactions
are listed as sortable fields.
To the right of “Interactions,” you are given the option to mark a conversation as “Read” or “Unread”. Read will show a checkmark within the circle.
The search field will search names and content.
Adjust Start and End dates to refine the search.
Click the Filter icon to the right of the End Date field at the top to further refine by Read/Unread Conversations.