Navigating the Live Chat Transcripts
Under the Live Chat section, select Transcripts.
Not all agents are able to view transcripts. For information on transcript permissions, review the User Roles & Permissions article.
The opening line, start time, last interaction, and the # of interactions are listed as sortable fields.
To the right of the transcript, you are given the option to mark a conversation as “Read” or “Unread”. Read will show a checkmark within the circle. This will mark the transcript as read in your admin, not for all users.