Turning Live Chat on and making the feature live for your students is done by a member of the Ocelot Support team. Just submit a Support Ticket and select "Request to Go Live" as your Issue Type and we can activate Live Chat for you. If you would prefer to schedule a go-live date in the future, be sure to include the date and time when you would like us to turn it on. 

When you have completed Live Chat testing and would like the LiveChat feature pushed live for your chatbot, please submit a ticket through our Support Portal.

As a reminder, the Support Portal can be accessed through the question mark icon located on the top-right of your admin.

To open a new ticket from the Support Portal, click "New Support Ticket".

Please complete the ticket and indicate "Request To Go Live" as your Issue Type and submit and we will process your request as quickly as possible. 

You will receive follow-up correspondence once your ticket has been completed.