If you are ready to use the Live Chat platform, check to see if it is available on the navigation pane.

If the Live Chat section is not available, contact your Client Success Manager or submit a support ticket to request it be turned on.

Once the Live Chat platform has been turned on, Permissions Managers can assign Live Chat permissions for any existing agent(s). 

For information on user roles and permissions for live chat agents, review the User Roles & Permissions article.