You can review how many agents are currently online or offline along with how many active conversations are being managed in the "Who's Online" section of your Ocelot Admin.

Click on "Live Chat" in the panel on the left-hand side of your Admin, and then on "Who's Online" to view the Dashboard.

Global Information

The top of the page will display Global Statistics for your Agents Online, and Total Agents (online or offline).

If an agent is available, you will see that reflected in this Global Statistics chart and for a quick reference to who those Agents are, you can click on the icon in the top right-hand corner.

Additional Office-specific details and summaries are listed below the Global Statistics.

Per Office Information

Who’s Online page also allows a user or administrator to control the availability of operators on a per office basis. Agents can still be assigned globally “Available” or “Away” forcing them to be online or offline for all offices they are associated with.

An Agent can select to set themselves to “Available” within an individual office instead of site-wide:

Similarly, agents can set themselves to “Away” within an individual office:

Using the global Live Chat status toggle within the user menu allows an agent to set themselves as ‘Active’ or ‘Inactive’ for all offices they are in:

Live chat administrators can set agents to “Away” for an individual office, as well as set all users in an office to “Away” for just that office.