What is Google Analytics?

Google Analytics is a SaaS based analytics tool that allow users to pull data from their sites, and use the Google platform to visualize the data through dynamic dashboards.

How does the Ocelot -  Google Analytics Integration work?

The Ocelot Chatbot is pre-configured to work with Google Analytics. The Chatbot will check the website for Google Analytics. If Google Analytics is enabled, the Chatbot will automatically stream data or events  to it. The data shows up in Google Analytics under the Ocelot category.

The following data points or events are sent to Google Analytics:

  • When a user opens and closes the Chatbot
  • When a user starts a conversation with the Chatbot
  • When a user sends a message to the Chatbot or Live Chat agent