This section of the user guide is focused on using Zoom with live chat. To help you navigate the article we have broken it down into the following sections:


Zoom Integration enables a Live Chat agent to start a Zoom call with a live chat participant from within Live Chat.

In order to use the Zoom integrations option, you must have a Zoom account already provided by your institution.


Enabling Zoom for Live Chat

  1. Under the Integrations section, select Applications. This page shows available integrations with our Ocelot products.
  2. On the Zoom card, select the Enable button.
  3. Log in to your institutionally provided Zoom account. Your account will need pre-approval.
  4. Select the Allow this app to use my shared access permissions checkbox and then select the Allow button. 

Using Zoom within Live Chat


  1. Once a live chat conversation has been initiated, to start a Zoom conversation, select the Zoom icon.
  2. You will be asked if you want to invite the student to a Zoom meeting. Select Yes.

  3. A Zoom meeting link will attach to the message. Type a message in the message box. Select Send.
  4. Select the Zoom link you just sent, and then select Join Meeting.

    From here you will have a normal Zoom meeting using the features of Zoom.
  5. When you end the meeting in Zoom, you will also need to end the conversation on the Live Chat Active Conversations page.