The Ocelot Support portal is a one-stop option to search for answers to your questions and to submit and track ticket inquiries. If you are having trouble accessing the Ocelot Support portal, email support@ocelot.ai and we will assist you.  

• Access your Ocelot Support Portal 
• Locate and Utilize the Ocelot Support Knowledge Base
• Submit and manage Ocelot Support Ticket Inquiries
• Manage your Ocelot Support Tickets 

Access your Ocelot Support Portal
You can access your Ocelot Support Portal by selecting the question mark icon located in the upper right-hand corner of your Client Admin dashboard.

The first time you access the portal, you may need to create an Ocelot Support account. To create an account, select the Sign-Up button.
 

Enter your full name and institutional email address. Select the box, I am not a robot, and then select Register.

Locate and Utilize the Ocelot Support Knowledge Base

The Ocelot Support Knowledge Base provides a library of User Guides and FAQ articles to help you navigate some of the most frequently asked questions.

From the Ocelot Support Portal home page, you can
 

• Use keywords to search within the entire Ocelot Support Knowledge Base
     
• Select the Knowledge Base tab to view the entire Ocelot Support Knowledge Base
   

Submit and manage Ocelot Support Ticket Inquiries

You can submit tickets directly from within your Ocelot Support Portal for things such as:

• Asking a question about product functionality
• Submitting an enhancement request for improved functionality
• Requesting to have a user removed 
• Reporting potential bugs or issues with a product

On the main page, select the Submit a Ticket button. 

Next, you will complete the ticket form. Please find more information about each ticket field below.

Email Address: Add your institutional email address.

Product: Select the product you are submitting your ticket about. If you have issues/questions regarding multiple products we recommend submitting separate tickets for each item.

Subject: The Subject line should summarize the purpose of your ticket

Description: Describe the issue using as many details as you can. If possible, include full browser screenshots, video recordings, or hyperlinks to the affected webpages.  You can attach images and videos using the +Attach a file option located below the Description textbox at the bottom of the ticket form.

Once you have entered all the details, select Submit at the bottom of the ticket form. You will receive an email confirmation that Ocelot Support has received your ticket.

Manage your Ocelot Support Tickets
 

To check the status of a ticket, you must be logged in to the Ocelot Support Portal. 

Select the Tickets tab

On the Tickets tab, you can use the filter to show All, Open or Pending, or Resolved or Closed tickets that you have submitted.

If you select the name of the ticket, you will be able to see the ticket history and respond to the ticket directly from your portal. 

 Please let us know if you have any questions, we are here to help!