Ocelot AI-assisted Live Chat enables institutions to provide 1:1 assistance for critical issues, ensuring students get the personal touch when needed to keep students on the path to success.
Users engaging with your AI chatbot on the web or via their phones can now escalate their questions to a real live staff member to ensure the specialized support is there when needed.
Depending on how you have set up your live chat platform, users have the option to immediately engage with a live chat agent, request to speak with a live chat agent, or if they encounter a question the chatbot doesn’t know, be given the option to speak with a live chat agent.
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