Content Locking

This section of the user guide is focused on locking knowledge base questions. To help you navigate the article we have broken it down into the following sections:

• What is content locking?
• Who can lock/unlock content?
• What happens when a knowledge base question is locked?

What is content locking?

Virtual Assistant - Administrators can lock and unlock virtual assistant knowledge base content. 

A Content Locking toggle is available for Virtual Assistant - Administrator users to lock content which will prevent Virtual Assistant - Standard users from editing the knowledge base question. 

Who can lock/unlock content?

The content locking feature is available to individuals with the following permissions: 

For more information on user permissions, review the User Roles & Permissions article.

What happens when a knowledge base question is locked?

Locking a knowledge base question is considered editing the question and will be considered a custom question and will be moved to the Custom Questions page.

All virtual assistant users (administrator, standard, and limited) will have the ability to view the knowledge base question. The view page is read-only and has a unique URL that can be shared with other users. The view screen includes all information in read-only mode.

Locked content displays a lock icon on the Custom Questions and Awaiting Review pages next to the question. There is also a filter for locked content. When a Virtual Assistant - Standard or Virtual Assistant - Limited user hovers over the lock icon, a tooltip will display that says, “Content cannot be edited.” For Virtual Assistant - Administrators, the displayed tooltip will say, “Content is locked."

If an expiration date is set on a locked question, the question will still expire on the set date.