What is Staging?

The Staging feature allows specific chatbot knowledge base content libraries to be accessible only in the administrative system and not active in an embedded bot that is live on the website. 

Staged libraries allow clients to create and test chatbot content prior to the content being live. This feature is especially useful for clients who are rolling out multiple departments or offices across campus and have different timelines for each department's rollout.

The Staging feature allows users to differentiate between live content libraries and libraries still in testing and development. By designating specific libraries to be categorized as "Staged," that content will continue to be editable and testable until the client determines the content is ready to go live. Clients may have some libraries available in the live chatbot while simultaneously continuing to build out and test other content libraries in staging.

How do I place a content library in Staging?

Currently, Staging placement is not a self-serve item. Contact your Client Success Manager or open a Support ticket to request for certain content libraries to be placed in Staging so that you can test that content without it being live in an embedded bot.

How do I test Staged content in the admin system?

In order to test staging library content in the admin system, you must first engage with the chatbot by asking it a question from your admin. Once you have engaged the chatbot, a toggle will appear that can be toggled on to include staging library content when testing.

Content libraries will also display a "Staging Only" stamp on the applicable content in the Knowledge Base General Library.

Once you are ready for the Staged content to go live, contact your CSM or reply to the existing open ticket.