Test the Virtual Assistant FAQs

This section of the user guide is focused on FAQs related to testing the virtual assistant. To help you navigate the article we have broken it down into the following sections:

• How will "Test my Virtual Assistant" work if I only have access to one office?
• Who can see Out-of-Library (OOL) content?

How will "Test my Virtual Assistant" work if I only have access to one office?

Clients are able to test any content within their virtual assistant. If the content is in the knowledge base, the question and response are displayed. If a staff member does not have access to edit that content, they will not see the Edit Response button. Client staff members are only able to edit the content within libraries they have permission to edit.

Who can see Out-of-Library (OOL) content?

Ocelot offers a wide range of virtual assistant libraries. When an institution purchases a campus-wide virtual assistant, they have access to all general library content across all of Ocelot's available AI Department Learning Models.

If a client purchases access to individual AI Department Learning Models, content from functional areas outside of those AI Department Learning Models are considered out-of-library (OOL). Clients may add up to 30 OOL questions to their knowledge base. Ultimate discretion remains with Ocelot to determine OOL content.

Example: The mission of most Housing offices is to maintain a safe and welcoming on-campus living environment. Custom questions about housing programming, residence options, and housing policies are considered in-library and do not count against your OOL limit.

However, custom questions about graduation, student health visits, or tutoring options fit in other content AI Department Learning Models.

OOL questions are not subject to office/department-level permission restrictions and are visible to all of client's admin users.