This section of the user guide is focused on chatbot variables. To help you navigate the article we have broken it down into the following sections:


What are variables?


Variables are common terms and URLs used in question responses so the knowledge base is customized to speak your language out of the box.


Completing your variables is an important first step in customizing your knowledge base.


By completing your variables, terms and URLs will flow directly to your general library knowledge base and customize the responses where variables are used. These variables can also be used in any response that needs to be customized.


Variables can be identified by an exclamation point as the first character of the text.


To complete your variables, under Chatbot, select Variables. This is where you can view and edit your chatbot’s variables at any time. 


Required variables, as indicated by a red asterisk, are used in general library content and will appear as blanks if not completed.


Optional variables, do not exist in general library content and were created as value-adds to help with custom content.


There are 4 types of variables: 


  1. Text variables are used most commonly to name things, such as a title, webpage name, or terminology. We also use this for the name of your student portal or the title of advisors on your campus.

  2. Sentence variables insert an entire sentence into a response. Some of the sentence variables will also incorporate another variable within the sentence.
     
    Example: An example of these sentence variables is the Tuition Refund Schedule URL. 

    You can edit the sentence variable and the URL variable (found below the sentence variable) to make the variable work.

    If a sentence variable is left blank, the entire sentence will simply not appear in the applicable response.


Note: The chatbot's school name, chatbot name, avatar, and colors cannot be changed in the Variables section. 

In order to request adjustment to these areas, contact your Client Success Manager (CSM) or submit a support ticket and detail your request.


Who has access to variables?


The Variables page is available to individuals with the following permissions: 

For more information on user permissions, review the User Roles & Permissions article.


How do I complete/edit variables?

  1. Select Chatbot>Variables.
  2. On the Variables page, there are 4 tabs: General, Student Services, Financial Aid, and Custom. The custom tab will only appear if a custom variable has been created.

    On each tab, there are categories or libraries that have variables that need to be completed for each section.


  3. Select the arrow icon for the category or library you want to edit.

  4. Select the edit icon to edit the variable.

  5. Enter the value requested for the variable (i.e., text, URL, or select the value) 

  6. Select Save after adding the variable.

    Be sure to review and update every variable that applies to your office on campus. This will ensure your responses to your questions are complete and accurate.


Note:
  • Variables can only be added one at a time. After selecting save, wait for the variable to populate before adding another variable.
  • Any variables that are labeled as “Links” (ex. Admissions Application Portal Link, Student Portal Link, etc.) do not need to be manually populated. These variables will appear once the URL and Name variables have been added.


For information on how to use these variables in a response, review the Creating a Knowledge Base Response article.


Office contact variables


A handful of "office contact" variables (variables that contain office names and contact information) are customized using information from your set-up forms and are used in the general library. These variables are visible to you in the applicable responses, but are NOT included on the Variables page and are therefore only editable by Ocelot in our back-end system.


In order to request an adjustment to the 'office contact' variables, contact your Client Success Manager (CSM) or submit a support ticket and detail your request. 


The following chart outlines all office-specific variables:


OFFICE*PREFIXVARIABLEDEFINITION

Academic Advising

ACADV!ACADV-officeOffice Name
!ACADVoffice-hoursOffice Hours
!ACADVcontact-numberOffice Phone Number
!ACADVcontact-locationOffice Address
!ACADVcontact-linkOffice Email**

Admissions

ADM!ADM-officeOffice Name
!ADMoffice-hoursOffice Hours
!ADMcontact-numberOffice Phone Number
!ADMcontact-locationOffice Address
!ADMcontact-linkOffice Email**

Alumni

ALUMNI!Alumni-office
Office Name
!Alumnioffice-hours
Office Hours
!Alumnicontact-number
Office Phone Number
!Alumnicontact-location
Office Address
!Alumnicontact-link
Office Email**

Athletics

ATHLETE!Athlete-officeOffice Name
!Athleteoffice-hoursOffice Hours
!Athletecontact-numberOffice Phone Number
!Athletecontact-locationOffice Address
!Athletecontact-linkOffice Email**

Basic Needs

BASIC!Basic-officeOffice Name
!Basicoffice-hoursOffice Hours
!Basiccontact-numberOffice Phone Number
!Basiccontact-locationOffice Address
!Basiccontact-linkOffice Email**

Billing / Student Accounts / Bursar

BILL!BILL-officeOffice Name
!BILLoffice-hoursOffice Hours
!BILLcontact-numberOffice Phone Number
!BILLcontact-locationOffice Address
!BILLcontact-linkOffice Email**

Bookstore

BOOK!BOOK-officeOffice Name
!BOOKoffice-hoursOffice Hours
!BOOKcontact-numberOffice Phone Number
!BOOKcontact-locationOffice Address
!BOOKcontact-linkOffice Email**

CalWORKs

CalWORKs!CalWORKs-officeOffice Name
!CalWORKsoffice-hoursOffice Hours
!CalWORKscontact-numberOffice Phone Number
!CalWORKscontact-locationOffice Address
!CalWORKscontact-linkOffice Email**

Career Services

CAREER!CAREER-officeOffice Name
!CAREERoffice-hoursOffice Hours
!CAREERcontact-numberOffice Phone Number
!CAREERcontact-locationOffice Address
!CAREERcontact-linkOffice Email**

Counseling Services

COUNS!COUNS-officeOffice Name
!COUNSoffice-hoursOffice Hours
!COUNScontact-numberOffice Phone Number
!COUNScontact-locationOffice Address
!COUNScontact-linkOffice Email**

Disability Services

DIS!DIS-officeOffice Name
!DISoffice-hoursOffice Hours
!DIScontact-numberOffice Phone Number
!DIScontact-locationOffice Address
!DIScontact-linkOffice Email**

Diversity

DIV!DIV-officeOffice Name
!DIVoffice-hoursOffice Hours
!DIVcontact-numberOffice Phone Number
!DIVcontact-locationOffice Address
!DIVcontact-linkOffice Email**

EOPS/CARE

EOPS!EOPS-officeOffice Name
!EOPSoffice-hoursOffice Hours
!EOPScontact-numberOffice Phone Number
!EOPScontact-locationOffice Address
!EOPScontact-linkOffice Email**

Financial Aid

FA!FA-officeOffice Name
!FAoffice-hoursOffice Hours
!FAcontact-numberOffice Phone Number
!FAcontact-locationOffice Address
!FAcontact-linkOffice Email**

Foster Youth

FOSTER!FOSTER-officeOffice Name
!FOSTERoffice-hoursOffice Hours
!FOSTERcontact-numberOffice Phone Number
!FOSTERcontact-locationOffice Address
!FOSTERcontact-linkOffice Email**

Health Services

HEALTH!HEALTH-officeOffice Name
!HEALTHoffice-hoursOffice Hours
!HEALTHcontact-numberOffice Phone Number
!HEALTHcontact-locationOffice Address
!HEALTHcontact-linkOffice Email**

Housing

HOUS!HOUS-officeOffice Name
!HOUSoffice-hoursOffice Hours
!HOUScontact-numberOffice Phone Number
!HOUScontact-locationOffice Address
!HOUScontact-linkOffice Email**

Human Resources

HR!HR-officeOffice Name
!HRoffice-hoursOffice Hours
!HRcontact-numberOffice Phone Number
!HRcontact-locationOffice Address
!HRcontact-linkOffice Email**

Information Technology

IT!IT-officeOffice Name
!IToffice-hoursOffice Hours
!ITcontact-numberOffice Phone Number
!ITcontact-locationOffice Address
!ITcontact-linkOffice Email**

International Programs

OIP!OIP-officeOffice Name
!OIPoffice-hoursOffice Hours
!OIPcontact-numberOffice Phone Number
!OIPcontact-locationOffice Address
!OIPcontact-linkOffice Email**

Libraries

LIB!LIB-officeOffice Name
!LIBoffice-hoursOffice Hours
!LIBcontact-numberOffice Phone Number
!LIBcontact-locationOffice Address
!LIBcontact-linkOffice Email**

Mailing Services

MAIL!MAIL-officeOffice Name
!MAILoffice-hoursOffice Hours
!MAILcontact-numberOffice Phone Number
!MAILcontact-locationOffice Address
!MAILcontact-linkOffice Email**

Orientation

ORI!ORI-officeOffice Name
!ORIoffice-hoursOffice Hours
!ORIcontact-numberOffice Phone Number
!ORIcontact-locationOffice Address
!ORIcontact-linkOffice Email**

Outreach

OUTREACH!OUTREACH-officeOffice Name
!OUTREACHoffice-hoursOffice Hours
!OUTREACHcontact-numberOffice Phone Number
!OUTREACHcontact-locationOffice Address
!OUTREACHcontact-linkOffice Email**

Parking & Transportation

PARK!PARK-officeOffice Name
!PARKoffice-hoursOffice Hours
!PARKcontact-numberOffice Phone Number
!PARKcontact-locationOffice Address
!PARKcontact-linkOffice Email**

Recreational Center

REC!REC-officeOffice Name
!RECoffice-hoursOffice Hours
!RECcontact-numberOffice Phone Number
!RECcontact-locationOffice Address
!RECcontact-linkOffice Email**

Registration / Registrar / Records

REG!REG-officeOffice Name
!REGoffice-hoursOffice Hours
!REGcontact-numberOffice Phone Number
!REGcontact-locationOffice Address
!REGcontact-linkOffice Email**

Student Employment

StuEmploy!StuEmploy-officeOffice Name
!StuEmployoffice-hoursOffice Hours
!StuEmploycontact-numberOffice Phone Number
!StuEmploycontact-locationOffice Address
!StuEmploycontact-linkOffice Email**

Student Life

SLLA!SLLA-officeOffice Name
!SLLAoffice-hoursOffice Hours
!SLLAcontact-numberOffice Phone Number
!SLLAcontact-locationOffice Address
!SLLAcontact-linkOffice Email**

Study Abroad

SA!SA-officeOffice Name
!SAoffice-hoursOffice Hours
!SAcontact-numberOffice Phone Number
!SAcontact-locationOffice Address
!SAcontact-linkOffice Email**

Testing Services

TEST!TEST-officeOffice Name
!TESToffice-hoursOffice Hours
!TESTcontact-numberOffice Phone Number
!TESTcontact-locationOffice Address
!TESTcontact-linkOffice Email**

Title IX

TitleIX!TitleIX-officeOffice Name
!TitleIXoffice-hoursOffice Hours
!TitleIXcontact-numberOffice Phone Number
!TitleIXcontact-locationOffice Address
!TitleIXcontact-linkOffice Email**

TRIO SSS

SSS!SSS-officeOffice Name
!SSSoffice-hoursOffice Hours
!SSScontact-numberOffice Phone Number
!SSScontact-locationOffice Address
!SSScontact-linkOffice Email**

TRIO Upward Bound

UPBOUND!UPBOUND-officeOffice Name
!UPBOUNDoffice-hoursOffice Hours
!UPBOUNDcontact-numberOffice Phone Number
!UPBOUNDcontact-locationOffice Address
!UPBOUNDcontact-linkOffice Email**

Transfer

TRA!TRA-officeOffice Name
!TRAoffice-hoursOffice Hours
!TRAcontact-numberOffice Phone Number
!TRAcontact-locationOffice Address
!TRAcontact-linkOffice Email**

Tutoring

TUTOR!TUTOR-officeOffice Name
!TUTORoffice-hoursOffice Hours
!TUTORcontact-numberOffice Phone Number
!TUTORcontact-locationOffice Address
!TUTORcontact-linkOffice Email**

Veterans

VET!VET-officeOffice Name
!VEToffice-hoursOffice Hours
!VETcontact-numberOffice Phone Number
!VETcontact-locationOffice Address
!VETcontact-linkOffice Email**

Workforce Development

WORKFORCEDEV!WORKFORCEDEV-officeOffice Name
!WORKFORCEDEVoffice-hoursOffice Hours
!WORKFORCEDEVcontact-numberOffice Phone Number
!WORKFORCEDEVcontact-locationOffice Address
!WORKFORCEDEVcontact-linkOffice Email**

        


Variables per office

Below is a breakdown of all the variables that can be included within our libraries. If you have questions about a variable as you set up your chatbot, please refer to the below list.






Variable Name

Code

Description

Academic Advising

Academic Advising Forms URL

!acadv-form-linkWhat is the URL where your forms are located?

Academic Advising Homepage URL

!acadv-homepage-link

What is the URL of the main web page that contains academic advising information?

Academic Advisor Terminology

!acadv-advisor

What terminology do you use for your academic advisors (academic advisor, academic counselor, counselor, success coach, etc.)

Learning Management System Name

!lms-nameIf your students access or manage your services through a student portal like a Learning Management System (LMS), what is the name of that system? 

Learning Management System URL

!lms-link

If your students access or manage your services through a student portal like an LMS, what is the URL where they access that system?

Admissions

Admissions Application Portal Link

!adm-appl-portal

This will automatically populate once Admissions Application Portal Name and Admissions Application Portal URL are completed.

Admissions Application Portal Name

!adm-appl-portal-title

What is the name of the portal where your admissions application is located (if you have one)?

Admissions Application Portal URL

!adm-appl-portal-url

What is the main URL where your admissions application is located?

Admissions Counselor Terminology

!adm-counselor
How does your school refer to an Admissions Counselor (ex: Recruitment Counselor, Admissions Counselor, Admissions Advisor)?

Admissions Deadlines URL

!adm-deadline-link
What is the URL where your Admissions deadlines are listed?

Admissions Forms URL

!adm-form-link

What is the URL where your Admissions forms are located?

Admissions Homepage URL

!adm-homepage-link
Office Homepage URL

Graduate Admissions Application Name

!adm-grad-application

Name of admissions application for graduate students, if specified.

Graduate Admissions Application URL

!adm-grad-application-link

What is the URL where the GRADUATE admissions application is located?

Graduate Admissions URL!adm-grad-link

What is the URL of the main GRADUATE admissions web page?

Housing (Admissions) URL!adm-housing-linkWhat is the URL of the housing website?
International Admissions Sentence!adm-international-students-text
This variable will automatically populate when the International Admissions URL is filled.

International Admissions URL

!adm-international-students-link

If you have a separate web page that has Admissions information for international students, what is that URL?

Orientation URL

!orientation-linkWhat is the URL of the Orientation website?
Undergrad Admissions Application Name!adm-ugrad-application

Name of admissions application for undergraduate students, if specified.

Undergrad Admissions Application Sentence!adm-application-text

This variable with automatically populate when the Undergrad Admissions Application name and URL variables are filled.

Undergrad Admissions Application URL

!adm-ugrad-application-link

What is the URL where the undergraduate admissions application is located?

Undergrad Admissions URL!adm-ugrad-link

What is the URL of the main undergraduate admissions web page?

Alumni

Alumni Benefits URL
!alumni-benefits-link
What is the URL for alumni benefit information?
Alumni Career Services Benefits URL
!alumni-career-link
What is the URL for alumni career service benefit information?
Alumni Donations URL
!alumni-donation-link
What is the URL for alumni donations?
Alumni Events URL
!alumni-events-link
What is the URL for alumni events?
Alumni Homepage
!alumni-homepage-link
What is the URL for the main Alumni website?
Alumni Volunteering URL
!alumni-volunteering-url
What is the URL for information about alumni volunteering?

Athletics

Athletic Donation URL

!athletic-donation-linkWhat is the URL where donations are solicited/collected?

Athletic Facilities URL

!athletic-facilities-link

What is the URL where information about athletic facilities is located?

Athletic Fan URL

!athletic-fan-link

What is the URL where fan information is located (i.e. fan clubs)?

Athletic Multimedia URL

!athletic-multimedia-link

What is the URL where multimedia information is located (i.e. television broadcasts)?

Athletic Recruiting URL

!athletic-recruiting-link

What is the URL where recruiting information is located?

Athletic Schedule URL

!athletic-schedule-linkWhat is the URL where game schedules are located?

Athletic Store URL

!athletic-store-link

What is the URL where store information is located (i.e. where team apparel can be purchased)?

Athletic Tickets URL

!athletic-ticket-link

What is the URL that contains information about how/where tickets can be purchased?

Athletics Homepage URL

!athlete-homepage-link

What is the homepage for the athletics department?

Athletic Training/Sports Medicine

Athletic Training/Sports Medicine Homepage URL

!sportsmedicine-homepage-link

What is the URL that contains information about Athletic Training and/or Sports Medicine?

Basic Needs

Food Pantry URL

!pantry-homepage-link
What is the URL for the food pantry?
Clothing Closet URL!closet-homepage-link
What is the URL for the clothing closet?
Basic Needs homepage URL!basic-homepage-linkWhat is the URL for basic needs resources/office?
Basic Needs Housing Resources URL!basichousing-homepage-linkWhat is the URL for housing resources provided through Basic Needs?
Basic Needs Transportation Resources URL!basictransport-homepage-linkWhat is the URL for transportation resources provided through Basic Needs?
Basic Needs Medical and Mental Health Resources URL!basicmed-homepage-linkWhat is the URL for medical and mental health resources provided through Basic Needs?
Basic Needs Child Care Assistance Resources URL!basicchild-homepage-linkWhat is the URL for Child Care assistance resources provided through Basic Needs?
Basic Needs Coordinator Title *** only for those with CA Basic Needs program**!basic-coordinatorDoes your Basic Needs coordinator have a specific name?

Billing/Bursars/Student Accounts

Billing Advisor Terminology

!bill-advisorDo your Billing Advisors have a specific name?

Billing Homepage URL

!bill-homepage-link

What is the homepage URL for Billing/Bursars/Student Accounts?

Billing Portal Link

!bill-portal

This variable will automatically generate when the Billing Portal Name and URL are populated.

Billing Portal Name

!bill-portal-title

What is the name of the portal where students log in to view their bill?

Billing Portal URL

!bill-portal-url

What is the URL of the portal where student log in to view their bill?

Direct Deposit Terminology

!direct-deposit-text

This variable will automatically generate once the Direct Deposit URL is populated.

Direct Deposit URL!direct-deposit-link

What is the URL of the web page that describes direct deposit (terms, how to sign up, etc.)?

Payment Plan URL

!payment-plan-link

What is the URL of the web page that describes your payment plan?

Third Party Refund Vendor Name

!third-party-refund-vendor

If you use a third party vendor to process refunds, what is the name of that vendor (i.e. BankMobile)?

Third Party Refund Vendor URL

!third-party-refund-vendor-link

If you use a third party vendor to process refunds, what is the URL of the web page that describes that vendor's services?

Tuition & Fees Sentence!tuition-and-fees-textThis variable will automatically generate once the Tuition & Fees URL is populated.
Tuition & Fees URL!tuition-and-fees-link

What is the URL of the web page that describes your tuition and fees?

Bookstore

Bookstore Homepage Link

!book-homepage-link

What is the homepage URL for the Bookstore?

CalWORKS, Foster Youth, EOPS/CARE

CalWORKS Advisor

!calworks-advisor

What are CalWORKS advisors called at your institution?

CalWORKS Forms Link

!calworks-forms-link

If you have a website that hosts CalWORKs forms, please provide that URL here.

CalWORKS Office Homepage

!calworks-homepage-link

If you do not have a dedicated web page for CalWORKs, enter the URL of the page that contains CalWORKs information.

EOPS Forms Link!eops-forms-link

If you have a website that hosts EOPS/CARE forms, please provide that URL here.

EOPS Office Advisor!eops-advisor

What are EOPS/CARE advisors called at your institution?

EOPS Office Homepage

!eops-homepage-link

If you do not have a dedicated web page for EOPS/CARE, enter the URL of the page that contains EOPS/CARE information.

Foster Youth Forms Link

!foster-forms-link

If you have a website that hosts Foster Youth forms, please provide that URL here.

Foster Youth Office Advisor

!foster-advisor

What are Foster Youth advisors called at your institution?

Foster Youth Office Homepage

!foster-homepage-link

If you do not have a dedicated web page for Foster Youth, enter the URL of the page that contains Foster Youth information.

Career Services

Career Services Advisor

!career-advisor

What are Career Services advisors called at your institution?

Career Services Website URL

!career-homepage-link

What is the homepage URL for Career Services?

Internships Information URL

!career-internship-link

What is the URL of the webpage that hosts your internships information and/or postings?

Student Jobs Information URL

!career-jobinfo-link

What is the URL of the webpage that hosts your student jobs information and/or postings?

Counseling Services

Counseling Services Advisor

!couns-advisor

What are Counseling Services advisors called at your institution?

Counseling Services After Hours URL

!couns-afterhours-linkIf you have a webpage on your site that hosts information about your extended or after hours availability, please provide that URL here.

Counseling Services Scheduling URL

!couns-appointments-linkIf you have a webpage on your site that hosts information about appointment scheduling, including an online scheduling tool, please provide that URL here.

Counseling Services Website URL

!couns-homepage-link

What is the homepage URL for Counseling Services?

Disability/Accessibility Services

Disability Services Advisor

!dis-advisor

What are Disability Services advisors called at your institution?

Disability Services Scheduling

!dis-appointments-link

If you have a webpage on your site that hosts information about appointment scheduling, including an online scheduling tool, please provide that URL here.

Disability Services Website

!dis-homepage-link

If you do not have a main web page for Accessibility/Disability Services, enter the URL for the page that contains Accessibility/Disability Services information.

Financial Aid: General

Financial Aid Advisor Terminology

!fa-advisor

What are Financial Aid advisors called at your institution?

Financial Aid Homepage URL

!fa-homepage-linkWhat is the homepage URL for Financial Aid?

Max Time Frame Measurement Terminology

!max-timeframeThis variable provides a dropdown

Quantitative SAP Measurement Terminology

!pace-rate

This variable provides a dropdown.

SAP Academic Plan Terminology

!academic-plan

This variable provides a dropdown.

SAP Appeal Form Terminology

!sap-appeal-formThis variable provides a dropdown.

SAP Policy URL

!sap-policy-link

What is the URL where your Satisfactory Academic Progress (SAP) Policy is located?

SAP Probation Terminology

!fa-probation

This variable provides a dropdown.

SAP Suspension Terminology

!fa-suspension

This variable provides a dropdown.

SAP Warning Terminology

!fa-warning

This variable provides a dropdown.

Cost of Attendance Sentence

!coa-text

This variable will automatically generate once the URL variable is populated.

Cost of Attendance URL

!coa-link

Where can information about Cost of Attendance be found?

FERPA Sentence

!ferpa-text

This variable will automatically generate once the URL variable is populated.

FERPA URL

!ferpa-link

If you have a webpage on your site that hosts FERPA information, please provide that URL here.

Financial Aid FAQs URL

!fa-faq-page-link

If you have a webpage on your site that addresses Financial Aid FAQ, please provide that URL here.

Financial Aid Forms Sentence

!fa-form-text

This variable will automatically generate once the URL variable is populated.

Financial Aid Forms URL

!fa-form-link

If you have a webpage on your site that hosts forms for Financial Aid, please provide that URL here.

Financial Literacy Sentence

!fin-lit-text

This variable will automatically generate once the URL variable is populated.

Financial Literacy URL

!fin-lit-linkIf you have a webpage for Financial Wellness on your website or you can link to the Financial Wellness area of the Video Portal here.

GetSAP URL

!getsap-link

If you have the GetSAP product, please provide the URL here.

Graduate Student Aid URL

!fa-grad-students-linkIf you have a webpage specifically for Graduate Students, please provide that URL here 

Grants URL

!grants-link

Where can information be found about Grants?

How to Apply for Financial Aid Sentence

!fa-how-to-apply-text

This variable will automatically generate once the URL variable is populated.

How to Apply for Financial Aid URL

!fa-how-to-apply-link

If you have a webpage specifically that details the steps for How to Apply for Financial Aid, please provide that URL here.

Important FA Dates Sentence

!fa-important-dates-text

This variable will automatically generate once the URL variable is populated.

Important FA Dates URL!fa-important-dates-link

Where can information be found about Important Financial Aid dates?

Loans URL

!loans-link

Where can information be found about Loans?

Net Price Calculator URL

!net-price-link

If you have a webpage on your site with a Net Price Calculator, please provide that URL here.

Outside Scholarships URL

!outside-scholarships-link

If you have a webpage on your site that has information about Outside Scholarships, please provide that URL here.

Private Loans Sentence

!private-loans-text

This variable will automatically generate once the URL variable is populated.

Private Loans URL

!private-loans-link

Where can information be found about Private Loans?

Scholarships Sentence

!scholarships-text

This variable will automatically generate once the URL variable is populated.

Scholarships URL

!scholarships-link

Where can information be found about Scholarships?

Special Circumstances Sentence!special-circumstances-text

This variable will automatically generate once the URL variable is populated.

Special Circumstances URL

!special-circumstances-link

Where can information be found about Special Circumstances?

Types of Aid URL

!types-of-aid-link

Where can a list of Types of Financial Aid be found?

Verification Sentence

!fa-verification-text

This variable will automatically generate once the URL variable is populated.

Verification URL

!fa-verification-link

Where can information about Verification be found?

Work-Study Sentence

!work-study-text

This variable will automatically generate once the URL variable is populated.

Work-Study URL

!work-study-link

Where can information about Work-Study be found?

General

Academic Calendar Terminology

!academic-calendar

How does your institution refer to their Academic Calendar?

Academic Dismissal Terminology

!academic-dismissal

What is Academic Dismissal called?

Chatbot Name

!me

This variable will automatically populate based on information provided in the General setup form.

Course Measurement Terminology

!credits

This variable provides a dropdown.

Enrollment Period Terminology

!term

This variable provides a dropdown.

Non-Traditional Student Terminology

!nontrad-studentsHow does your institution refer to Non-Traditional Students?

School Name

!school

This variable will automatically populate based on information provided in the General setup form.

Student Portal Link

!student-portal

This variable will automatically generate once the name and URL are populated.

Student Portal Name

!student-portal-title

How do you refer to the student portal that your students log in for student information like email, announcements, course registration, etc.?

Student Portal URL

!student-portal-url

Please provide the web address for your student portal.

General: College Catalog

College Catalog Link

!college-catalogThis variable will automatically generate when College Catalog Name and College Catalog Name are populated.

College Catalog Name

!college-catalog-name

What is the name of the College Catalog?

College Catalog URL!college-catalog-url

What is the College Catalog URL?

Graduate College Catalog Name

!grad-college-catalog-name

What is the name of the GRADUATE College Catalog?

Graduate College Catalog URL!grad-college-catalog-url

What is the GRADUATE College Catalog URL?

Undergrad College Catalog Name

!ugrad-college-catalog-name

What is the name of the UNDERGRADUATE College Catalog?

Undergrad College Catalog URL

!ugrad-college-catalog-url

What is the UNDERGRADUATE College Catalog URL?

Academic Calendar Sentence

!academic-calendar-text

This variable will automatically generate when the URL variable is populated.

Academic Calendar URL

!academic-calendar-link

What is the URL for the Academic Calendar?

COVID-19 Sentence

!covid19-textThis variable will automatically generate when the URL variable is populated.

COVID-19 URL

!covid19-link

This variable will automatically generate when the URL variable is populated.

Student Debt Relief Sentence!debtrelief-textThis variable adds additional guidance to the end of each student debt question/response since regulations are changing frequently.

Student Employment Sentence

!student-employment-text

This variable will automatically generate when the URL variable is populated.

Student Employment URL

!student-employment-link

What is the URL for Student Employment information?

Tuition Refund Schedule Sentence

!tuition-refund-textThis variable will automatically generate when the URL variable is populated.

Tuition Refund Schedule URL

!tuition-refund-link

What URL contains information about the Tuition Refund Schedule?

Veterans Sentence

!fa-veterans-textThis variable will automatically generate when the URL variable is populated.

Veterans URL

!fa-veterans-link

What URL contains information for Veterans?

Health Services

Health After Hours URL

!health-afterhours-link

If you have a webpage on your site that hosts information about your extended or after hours availability, please provide that URL here.

Health Center Pharmacy URL

!health-pharmacy-link

If you have a webpage on your site that hosts information about your campus pharmacy services, please provide that URL here.

Health Center Website URL

!health-homepage-link

What is the homepage URL for the Health Center?

Health Forms URL

!health-forms-link

If you have a webpage on your site that hosts forms relevant to Health Services, please provide that URL here.

Health Insurance URL

!health-insurance-link

If you have a webpage on your site that hosts information about Student Health Insurance, please provide that URL here.

Housing (& Dining) Services

Dining Homepage URL

!dine-homepage-link

What is the homepage URL for Dining Services?

Housing Deadlines URL

!hous-deadlines-link

If you have a webpage on your site that hosts deadlines for Housing, please provide that URL here.

Housing Forms URL

!hous-form-link

If you have a webpage on your site that hosts Housing forms, please provide that URL here.

Housing Homepage URL

!hous-homepage-link

What is the homepage URL for Housing?

Meal Plan URL

!hous-meal-plan-link

If you have a webpage on your site that hosts information about meal plans, please provide that URL here.

Off-Campus Housing URL

!hous-offcampus-link

If you have a webpage on your site with information about off-campus housing, please provide that URL here.

Human Resources

Benefits Contact Phone Number

!hr-benefits-contact-number

What is the best contact information for students who have questions about benefits that the chatbot cannot answer?

Benefits Counselor Terminology

!hr-benefits-counselor

How does your institution refer to a Benefits Counselor?

Benefits Homepage URL

!hr-benefits-link

What is the main homepage with information about benefits?

Benefits Portal Link

!hr-benefits-portal

This variable will automatically generate once the name and URL variables are populated.

Benefits Portal Name

!hr-benefits-portal-title

What is the name of your benefits portal?

Benefits Portal URL

!hr-benefits-portal-url

What is the URL of your benefits portal?

Employment Homepage URL!hr-employment-link

What is the URL of your employment homepage?

Human Resources Homepage

!hr-homepage-link

What is the homepage URL for Human Resources?

Jobs Portal Link

!hr-jobs-portal

This variable will automatically generate once the name and URL variables are populated.

Jobs Portal Name!hr-jobs-portal-title

What is the name of your portal where job applicants apply for open positions?

Jobs Portal URL

!hr-jobs-portal-urlWhat is the URL of your portal where job applicants apply for open positions?

New Employee Homepage URL

!hr-newemployee-link

What is the URL of your new employee homepage?

Payroll Portal Link

!hr-payroll-portal

This variable will automatically generate once the name and URL variables are populated.

Payroll Portal Name

!hr-payroll-portal-title

What is name of your portal where staff view payroll information?

Payroll Portal URL

!hr-payroll-portal-url

What is the URL of your portal where staff view payroll information?

Position Management Portal Link

!hr-position-portal

This variable will automatically generate once the name and URL variables are populated.

Position Management Portal Name

!hr-position-portal-title

If you have a position management portal (where staff manage open positions) that is separate from your jobs portal (where job applicants apply for open positions), what is the name of that portal?

Position Management Portal URL

!hr-position-portal-url

If you have a position management portal, what is the URL of that portal?

Staff Handbook URL

!hr-staff-handbook-link

What is the URL where your staff handbook is located?

Information Technology (IT) / Help Desk

IT Homepage

!it-homepage-link

What is the homepage URL for the IT Department/IT Help Desk?

IT Ticketing System Link

!it-ticket-link

What is the URL of the web page where students can access your IT ticketing system?

IT Ticketing System Name

!it-ticket-name

What is the name of your IT ticketing system?

International Programs

International Programs Advisor Terminology

!oip-advisor

What is the advisor called who works with International Programs?

International Programs Homepage

!oip-homepage-link

What is the URL of the main web page that contains information for students about International Programs?

International Programs Orientation Link

!oip-orientation-link

If you have a new student orientation specifically for international students, please enter the URL for your web page that contains information about that orientation.

Study Abroad Advisor Terminology

!sa-advisor

What is the advisor called who works with Study Abroad programs?

Study Abroad After Hours Link

!sa-afterhours-link

If you offer "after hours" support, what is the URL of the web page that contains applicable information?

Study Abroad Forms Link

!sa-forms-link

If you have forms related study abroad, what is the URL of the web page where students can access those forms?

Study Abroad Homepage

!sa-homepage-link

What is the URL of the main web page that contains information on your Study Abroad program?

Study Abroad Portal Name

!sa-portal-title

If you have portal where students can access their personal study abroad information, what is the name of that portal?

Study Abroad Portal URL

!sa-portal-link

If you have portal where students can access their personal study abroad information, what is the URL of the web page where that portal is located?

Study Abroad Program Link

!sa-program

This variable will automatically generate once the name and URL variables are populated.

Libraries

Libraries Homepage URL

!lib-homepage-link

What is the homepage URL for the Library?

Mailing Services

Mailing Homepage URL

!mail-homepage-link

What is the homepage URL for Mailing Services?

Orientation

Name of Orientation Day

!ori-name

How do you refer to your Orientation on your website (e.g. Orientation, New Student Welcome)?

Orientation Advisor Terminology

!ori-advisor

Is there a specific name for the advisors who work with Orientation?

Orientation Dates URL

!ori-dates-link

If you have a webpage on your site that hosts information about Orientation Dates, please provide that URL here.

Orientation Forms URL

!ori-forms-link

If you have a webpage on your site that hosts Orientation forms, please provide that URL here.

Orientation Homepage URL

!ori-homepage-link

If you have a webpage on your site that hosts information about Orientation registration and/or an Orientation registration form, please provide that URL here.

Orientation Link

!ori-portal

This variable will automatically generate once the name and URL variables are populated.

Orientation Portal Name

!ori-portal-title

What do you call the Orientation Portal?

Orientation Portal URL

!ori-portal-url

What is the URL for the Orientation Portal?

Orientation Registration URL

!ori-registration-link

Do you have a portal where students can register for or manage information for Orientation?

Orientation What To Bring URL!ori-bring-link

If you have a webpage on your site that hosts information about what to bring to Orientation, please provide that URL here.

Outreach

Outreach Homepage Link

!outreach-homepage-link

What is the homepage URL for Outreach?

Parking and Transportation

Parking Forms Link

!park-forms-link

If you have a webpage that hosts Parking forms (e.g. Parking citation appeal form), please list that URL here.

Parking Homepage

!park-homepage-link

What is the URL of the main web site that contains information on Parking and Transportation?

Parking Portal Link

!park-portal

This variable will automatically generate once the name and URL variables are populated.

Parking Portal Name

!park-portal-titleWhat is the name of the student portal that manages parking information?

Parking Portal URL

!park-portal-url

What is the URL of the web page where students access the portal to manage their parking information?

Recreational Center

Recreational Center Homepage URL

!rec-homepage-link

What is the homepage URL for the Recreational Center?

Recreational Center Membership Policy

!rec-policy-link

If you have a webpage on your site that hosts the membership policy for your recreation center, please provide that URL here.

Recreational Center Membership Webpage

!rec-membership-link

If you have a webpage on your site that hosts information about membership types and benefits, please provide that URL here.

Recreational Center Pricing

!rec-pricing-link

If you have a webpage on your site that hosts pricing/costs of the recreation center membership and/or amenities, please provide that URL here.

Recreational Center Scheduling

!rec-scheduling-link

If you have a webpage on your site that hosts scheduling information when the various facilities or amenities are available for member use, please provide that URL here.

Registrar

Transcript Terminology!transcript

How does your institution refer to transcripts?

Transcripts Sentence

!transcript-text

This variable will automatically generate once the Transcripts Terminology and Transcripts URL variables are populated.

Transcripts URL

!transcript-link

What is the URL where students can request a transcript?

Degree Audit Terminology

!degree-audit

How does your institution refer to a degree audit?

Degree Audit URL

!degree-audit-link

What is the URL where students request a degree audit?

Registrar Forms Sentence

!reg-form-text

This variable will automatically generate once the name and URL variables are populated.

Registrar Forms URL

!reg-form-link

What is the URL where students access forms related to your office?

Registrar Homepage

!reg-homepage-link

What is the homepage URL for the Registrar?

Registration Advisor Terminology

!reg-advisor

Is there a specific name for an advisor who works with registration?

Registration Period Terminology

!registration-period

How does your institution refer to the registration period?

Registration Sentence

!registration-text

This variable will automatically generate once the Registration Period and Registration URL variables are populated.

Registration URL

!registration-link

What is the URL where students find information about registering for classes?

Student Employment

Student Employ Homepage

!stuemploy-homepage-link

What is the homepage URL for Student Employment?

Student Life

SLLA Government Homepage

!sllagov-homepage-link

If you have student government, what is the URL of your web page that contains information that students need to know about student government?

SLLA Greek Homepage

!sllagreek-homepage-link

If you have programs related to Greek Life, what is the URL of your web page that contains information that students need to know about Greek Life?

SLLA Homepage!slla-homepage-link

What is the homepage URL for Student Life?

SLLA Library Homepage

!sllalib-homepage-link

What is the homepage URL for the Library?

SLLA Rec Center Homepage

!sllarec-homepage-link

If you have a Rec Center, what is the homepage URL for the Rec Center?

Testing Services

Testing Services Homepage URL

!test-homepage-link

What is the homepage URL for Testing Services?

Title IX

Grievance Procedure Link

!titleix-grievpolicy-link

What is the URL of the webpage where your grievance procedure/policy is located (if applicable)?

Grievance Procedure Title

!titleix-grievpolicy-title

What is the name of your institution’s Grievance Procedure?

Sexual Misconduct Policy Link

!titleix-smpolicy-link

What is the URL of the web page where your sexual misconduct policy is located (if applicable)?

Sexual Misconduct Policy Title

!titleix-smpolicy-title

What is the name of your institution’s Sexual Misconduct Policy?

Student Code of Conduct Link

!titleix-coc-link

What is the URL of the web page where your student code of conduct is located (if applicable)?

Student Code of Conduct Title

!titleix-coc-title

What is the name of your institution’s Student Code of Conduct?

Title IX Homepage

!titleix-homepage-link

What is the URL of the web page that contains information about Title IX?

Title IX Officer

!titleix-officer

What is a Title IX Officer called at your institution?

TRIO

TRIO Homepage URL

!trio-homepage-link

What is the homepage URL for TRIO?

TRIO SSS Homepage URL

!trio-homepage-sss-link

Where can TRIO SSS information be found?

TRIO Upward Bound Homepage URL

!trio-homepage-upbound-link

Where can TRIO Upward Bound information be found?

Tutoring

Tutoring Homepage URL

!tutor-homepage-link

What is the homepage URL for Tutoring?

Workforce Development

Workforce Development Homepage Link

!workforcedev-homepage-link

What is the homepage URL for Workforce Development?


Once you've completed this implementation step, complete the Question Templates.