This section of the user guide is focused on the live chat sections of the Contract Limits page.
On the navigation page, under Quotas & Account, select Contract Limits.
The two sections to the left are related to Live Chat.
- Live Chat - This chart shows how many Live Chat agent licenses are used and how many remain.
- Licensed Agent by Campus/Office - The chart below shows how the agents are assigned in two different views.
To toggle between the two chart, select the dropdown arrow in the top right-hand corner of the chart.
- Licensed Agents by Campus/Office - This chart shows how many agents are assigned by office. If you select the dropdown arrow next to the office, a list of all agents assigned to that office and their roles will display.
- Licensed Agents - This chart displays a list of all agents and their roles.