Setting Up a Reusable Number
Reusable numbers are provisioned and reserved separately, outside of a Campaign, and are associated primarily with offices, with additional formatting and default settings available. Client users are then able to use and reuse these numbers in Campaigns or leave the reusable number disassociated from Campaigns and manage incoming messages to that number solely from Inboxes. Reusable numbers are also used for 1:1 Texting.
The “behavior” associated with a reusable number (agent backed vs. bot backed) will be defined at the time the reusable number is set up. When a reusable number is actively in use in a Campaign, the behavior will default to the settings associated with that Campaign until that Campaign is ended/archived, at which point the reusable number behavior will revert back to the default settings defined at the time of set up.
- Click the “Add” button in the bottom right-hand corner of the screen.
- Provision a number and Define Default Settings for this Reusable Number.
Viewing/Sorting Reusable Numbers
Reusable numbers will be listed in the “Phone Numbers” section of the Admin under “Texting”.
And will display the following information. All columns are sortable:
The full list is also filterable and can be exported to a .csv file:
Using a Reusable Number in a Campaign
When creating/editing a Campaign, users will now see an expanded “Phone Number” section that includes a section that lists reusable numbers available to the user based on the Campus/Office selection for the Campaign itself.
Note that all Campaign settings override settings associated with your reusable number while the Campaign is Active.
Users are presented with the Name and Description of the number, the number, and the current status of that number (“Available” or “In Use” with a link to the Campaign it is associated with).
List is searchable
List is filterable by Agent and Type (Bot/Agent)