Using Your Multilingual Virtual Assistant

Ocelot’s Virtual Assistant now makes student support accessible in over 240+ languages, powered by Google Translate integration, ensuring equal communication and personalized engagement for all students, regardless of their preferred language or location. These new languages include:

Abkhaz
Acehnese
Acholi
Afar
Afrikaans
Akan
Albanian
Alur
Amharic
Arabic
Armenian
Assamese
Avar
Awadhi
Aymara
Azerbaijani
Balinese
Baluchi
Bambara
Bashkir
Basque
Baoulé
Batak Karo
Batak Simalungun
Batak Toba
Belarusian
Bemba
Bengali
Betawi
Bhojpuri
Bikol
Bosnian
Breton
Bulgarian
Burmese
Buryat
Cantonese
Catalan
Cebuano
Chichewa
Chinese (Simplified)
Chinese (Traditional)
Chuvash
Corsican
Crimean Tatar
Croatian
Czech
Danish
Dari
Dinka
Divehi
Dogri
Dombe
Dutch
Dzongkha
English
Esperanto
Estonian
Ewe
Faroese
Fijian
Filipino (Tagalog)
Finnish
Fon
French
Friulian
Fulani
Galician
Georgian
German
Greek
Guarani
Gujarati
Haitian Creole
Hakha Chin
Hausa
Hawaiian
Hebrew
Hiligaynon
Hindi
Hmong
Hungarian
Hunsrik
Icelandic
Igbo
Ilocano
Indonesian
Irish
Italian
Jamaican Patois
Japanese
Javanese
Jingpo
Kalaallisut
Kannada
Kanuri
Kapampangan
Kazakh
Khmer
Khasi
Kiga
Kikongo
Kinyarwanda
Kirundi
Kituba
Konkani
Korean
Krio
Kurdish (Kurmanji)
Kurdish (Sorani)
Kyrgyz
Lao
Latin
Latvian
Ligurian
Limburgish
Lingala
Lithuanian
Lombard
Luo
Luxembourgish
Macedonian
Maithili
Malagasy
Malay
Malay (Jawi)
Malayalam
Maltese
Manx
Maori
Marathi
Marshallese
Marwadi
Mauritian Creole
Meadow Mari
Meiteilon (Manipuri)
Minang
Mizo
Mongolian
Nahuatl (Eastern Huasteca)
Ndebele (South)
Ndau
Nepali
Nepalbhasa (Newari)
NKo
Northern Sotho (Sepedi)
Norwegian
Nuer
Occitan
Odia (Oriya)
Ossetian
Pangasinan
Papiamento
Pashto
Persian
Polish
Portuguese
Portuguese (Brazil)
Portuguese (Portugal)
Punjabi
Punjabi (Shahmukhi)
Quechua
Romani
Romanian
Russian
Sami (North)
Samoan
Sango
Sanskrit
Santali
Scots Gaelic
Serbian
Sesotho
Seychellois Creole
Shan
Shona
Sicilian
Silesian
Sindhi
Sinhala (Sinhalese)
Slovak
Slovenian
Somali
Spanish
Sundanese
Swahili
Swati
Swedish
Tahitian
Tajik
Tamil
Tatar
Telugu
Tetum
Thai
Tigrinya
Tiv
Tok Pisin
Tongan
Tsonga
Tswana
Tulu
Tumbuka
Turkish
Turkmen
Twi
Udmurt
Ukrainian
Urdu
Uyghur
Uzbek
Venda
Venetian
Vietnamese
Waray
Welsh
Wolof
Xhosa
Yiddish
Yoruba
Yucatec Maya
Zapotec
Zulu

This section of the user guide is focused on how the multilingual virtual assistant works. To help you navigate the article we have broken it down into the following sections:

• How can a virtual assistant participant engage with the virtual assistant in another language?
• Viewing Multilingual Interactions and Transcripts
• Do I have to add new content to my virtual assistant in multiple languages?
• I asked my virtual assistant a question in another language but the response is in English.
• What is your language translation methodology?

How can a virtual assistant participant engage with the virtual assistant in another language?

If a virtual assistant user asks the virtual assistant a question in one of our supported languages, the virtual assistant will automatically respond in that language and the welcome message text will retroactively change to the language of the question asker. Language detection is now performed on every interaction.

A virtual assistant conversation can also be manually switched to another language by using the globe icon at the top right-hand side of the conversation pane.

The language list can also be searched

If a virtual assistant participant engages with the virtual assistant in another language that interaction will be visible in that language on the interactions page. When you open the conversation by selecting the View Interaction button on the left-hand side the transcript will display in the language the conversation took place. The transcript reviewer can review transcripts in English or switch to any other preferred language using the language switcher.

Interactions and transcripts can also be filtered by language 

Do I have to add new content to my virtual assistant in multiple languages?

No, new content will automatically be translated into the languages your virtual assistant has enabled.

I asked my virtual assistant a question in another language but the response is in English.

First, confirm that your question was asked in one of the languages supported by the virtual assistant; Next, if these languages are not working in your virtual assistant please contact your Client Success Manager to confirm that multilingual capabilities have been enabled for your virtual assistant. 

What is your language translation methodology?

We have trained our AI with terminology consistent with the US Department of Education’s vocabulary so that when it comes to important topics like paying for and attending college, students and families can be confident that the information they receive from our virtual assistants is accurate and accessible. 

Once initiated, the language translation is instantaneous and not a separate knowledge base to maintain.

If you are interested in adding multilingual capabilities to your virtual assistant, please contact your Client Success Manager.