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Drilldown Analytics

On the Chatbot>Analytics page, selecting a bar on Questions By Day, Questions By Hour, and Response Types graphs will navigate the user to a pre-filtered Chatbot>Interactions page for that specific selection. Users can also select a hyperlink on the Top IDKs and Top Topics charts and be taken to a pre-filtered Chatbot>Interactions page with that content specifically.

Knowledge Base Analytics

Analytics are available on all knowledge base questions (both general library and custom questions). The analytics can be viewed on the Edit or View modal of a question in the General Library, Custom Questions, or Awaiting Review pages of the admin portal. 

Ability to view explore bar suggestions/links when viewing Chatbot>Interactions

On the Chatbot>Interactions page, any Explore Feature suggestions, videos, and links displayed to the chatbot user will be shown below the interaction.