April 7, 2023: Chatbot Features and Enhancements

Modified on Tue, 20 Jun, 2023 at 10:46 AM

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Clarifying questions

Clarifying questions are used within a knowledge base question to provide custom responses based on asking the chatbot user additional questions. Chatbot - Administrators can create clarifying questions. Chatbot - Administrators and Chatbot - Standard users can attach and edit the clarifying questions responses in the knowledge base or custom questions.

Increase chatbot "Top IDK" analytics to 20

Increased the number of "Top IDK" analytics from 5 to 20. You can scroll within the chart to view the entire list.

Interactions triggered by an Explore Feature suggestion

Interactions that were the result of selecting a suggestion from the Explore Feature can be identified by the compass icon. When you expand the interaction, the interaction will show the prior interaction in white followed by the interaction triggered by the explore bar highlighted in yellow.

Office filter added to Knowledge Base Pages

An Office filter has been added to the General Library, Custom Questions, Question Templates, Moderation Queue, and Awaiting Review pages.

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