Ocelot Support

Congratulations on utilizing the Ocelot Live Chat platform! Follow this checklist and guide to ensure a smooth and effective process. You’ll be chatting with your student community before you know it.

Complete online training on the live chat platform is available at livechat.get-counseling.com. 

• New users will need to create a new separate account to log in to this platform.

Navigating the Admin

• Live Chat Transcripts 

• Live Chat Analytics 

• Navigating the Who’s Online Page

• Contract Limits for Live Chat

Getting Started as a Live Chat Agent

• Live Chat Agent: Getting Started

• Turning your Chat Status to Available

• Engaging in Live Chat Conversations

Chatting with your community

• Canned Responses

• Integrating Zoom for Live Chat

Have questions, check out the Ocelot Support article for more information.